Last night we had dinner at Old Chicago Pizza and Taproom. I was absolutely blown away by the service I received. Before I get carried away will all the things I thought were amazing let's set the mood with a play by play.
It was around 530, screaming child in tow we were all hangry. Yep, so hungry we were angry. So with our attitudes aligned for disaster we picked the first thing we saw off of NW Cornell. Old Chicago Pizza and Taproom, pizza for the almost 4 year old and beer for the adults. We were greeted at the door in what seemed like the blink of an eye and shuffled right to a comfy booth with a view of three TV's. Two with the local sports games on and one with cartoons to keep the wee one entertained until the pizza arrived.
The service was fast and the kids menu was amazing. Not your standard menu, this had pictures with lines breaking off in different directions with all of the side options and color coated drink menu. We didn't have to ask my daughter what she wanted she knew, she politely interrupted the server while we were ordering beers and said "I want some pizza please and a pink root beer (Shirley Temple) and carrots thank you." Without missing a beat the server wrote down her order and thanked my daughter for being so polite by saying please and thank you. Then quickly turned back to us took our order and headed for out drinks. Sure as I write this none of this really seems out of the ordinary for most places, but somehow our without much effort our moods had improved and our hangryness was beginning to mellow out.
Drinks were out in a flash. I wasn't to pleased by my choice in brew and made a silly face to my wife. From across the room our server came over asked if there was an issue with my drink. I said nothing was wrong but she said she wanted me to try the new IPA and that if I wanted to swap it would be no charge. So I took it. The IPA was fantastic and with a packed house I thought it would take a lifetime to get another drink and food. To our surprise the waitress made eye contact from across the bar made the "another round" signal with her fingers in the air, and with a nod she was off.
She was Johnny on the spot with those drinks and the food followed in tow with a food runner. The night at this point had been salvaged.
Kiddos pizza was warm not hot and the plate was able to be touched with little fingers. This is rare in most places. My calzone was perfect and my wife's calzone was made just as she asked special toppings and extras spot on.
I have never had service like that in my life. Even in a packed house with hundreds of people I felt as if I had the place to myself. The service was impeccable and I can't wait to head back again in the future.
So, I have ranted about how amazing my trip to Old Chicago Pizza and Taproom was and I can't stop telling people about it. I just hope that I can find staff that can read, adjust service, and exceed expectations the way our server did last night. BEST dinner out in four years hands down!
Here's to chasing the first pint. Bottoms Up!
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